Refund & Cancellation Policy

Last updated: July 2026

This policy explains how cancellations and refunds work for rides booked through Safro.

1. Cancelling a ride

• You can cancel a ride in the app before or shortly after a driver is assigned.
• Cancelling within the free cancellation window is free of charge.
• If you cancel after a driver has already travelled toward your pickup, a small cancellation fee may apply to compensate the driver.

2. Refunds for online payments

• If you were charged online for a ride that did not take place, or you were overcharged due to a technical error, you are entitled to a refund.
• Approved refunds are returned to your original payment method.
• Refunds are typically processed within 7–10 business days, depending on your bank or payment provider.

3. Fares already completed

Fares for trips that were completed as booked are generally non-refundable. If you believe you were charged incorrectly for a completed trip, please contact us and we will review it.

4. How to request a refund

Email Info@safro.com.pk with your registered phone number, the trip date and time, and a short description of the issue. Our team will review your request and respond by email.

5. Contact

For any billing or refund questions, contact Info@safro.com.pk.