Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Safro ("Safro", "we", "us" or "our") collects, uses, shares and protects your information when you use the Safro rider and driver mobile applications and our website (together, the "Services"). By using the Services you agree to this Policy.

1. Information we collect

Account information — your name, phone number, email address and profile photo when you register.
Location data — precise GPS location from your device to show nearby drivers, enable pickups, provide navigation and calculate fares. Driver apps may collect location in the background while a driver is online, so we can match and track trips.
Trip information — pickup and drop-off points, routes, distance, time and fare history.
Payment information — where you pay online, payment is processed by third-party payment providers; we do not store full card details on our servers.
Device & usage data — device model, operating system, app version, and diagnostic logs used to keep the app secure and working.

2. How we use your information

To create and manage your account and provide the ride-hailing service.
To connect riders with drivers, calculate fares and process payments.
To show live location and navigation during a trip.
To provide customer support and respond to your requests.
To keep the Services safe, prevent fraud and comply with the law.
To send you service messages such as booking updates and receipts.

3. Location data

Location is central to a ride-hailing service. We use foreground location for riders to request and track trips, and foreground and (for drivers who are online) background location to match trips and provide navigation. You can turn off location permission at any time in your device settings, but core features of the app will not work without it.

4. How we share information

Between riders and drivers — we share the name, photo, vehicle details and live location needed to complete a trip.
Service providers — mapping, hosting, notifications and payment processors that help us operate the Services.
Legal reasons — where required by law, regulation or a valid legal request.

We do not sell your personal information.

5. Data retention

We keep your information for as long as your account is active or as needed to provide the Services, resolve disputes, and meet legal and accounting obligations. When you delete your account, we delete or anonymise your personal data except where we must keep certain records by law.

6. Your rights & choices

You may access or update your profile in the app, control app permissions from your device settings, and request deletion of your account and data (see our Delete Account & Data page).

7. Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.

8. Children

The Services are not intended for children under 18, and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this Policy from time to time. We will post the updated version here with a new "Last updated" date.

10. Contact us

For any privacy questions or requests, contact us at Info@safro.com.pk or 0301 8470512.
Safro, House No. 01, Street No. 01, Near The Punjab College Boys, Garh Maharaja Road, Garh More, Tehsil Ahmad Pur Sial, District Jhang, Punjab, Pakistan.