Delete Your Account & Data

Last updated: July 2026

You can request deletion of your Safro account and the personal data associated with it at any time. This page explains how, and what happens to your data.

Option 1 — Delete from the app

• Open the Safro app and go to Profile / Settings.
• Select Delete Account and confirm.
• Your account will be closed and your personal data removed as described below.

Option 2 — Request by email

Send an email to Info@safro.com.pk from the email address on your account (or include your registered phone number) with the subject "Delete my Safro account". We will verify your identity and process the request.

What data is deleted

When your account is deleted, we remove your personal profile information, including your name, phone number, email address, profile photo and saved places.

What may be retained

Certain records — such as trip and payment history — may be retained for a limited period where we are required to keep them for legal, tax, accounting or fraud-prevention purposes. These records are kept securely and are deleted or anonymised once the legal retention period ends.

Processing time

Account deletion requests are usually completed within 7 days of verification.

Need help?

If you have any questions about deleting your account or data, contact Info@safro.com.pk.